Ian Watt Personal Real Estate Corporation - Sutton Group West Coast

CondoGo.com - Client Concierge Service

As mentioned in the Systems page, each territory is assigned to a licensed realtor, but we prefer to call them a Client Concierge.

Your Client Concierge is more like Account Manager in charge of client satisfaction and is dedicated to selling your condo only - never running around with buyers. As most condos on the MLS are sold with 2 realtors (a buyer's realtor and a seller's realtor - rarely does one realtor handle both sides) we found it more beneficial to focus the Client Concierge on one task only - selling your condo - while along the way giving you updates and feedback on all showings.

What's more, is he or she is not paid a commission, but rather a base salary per month with incentives given on client satisfaction, timeliness of the sale and a handful of other factors – none of which are correlated to the final sale price. At CondoGo.com we believe that your Client Concierge should be rewarded for meeting and exceeding your expectations.

Responsibilities of your Client Concierge include:

  • Meet with the listing clients
  • Establishing the list price
  • Finalizing the MLS listing paperwork
  • Ensure MLS accuracy
  • Ordering the strata documents
  • Arranging the photos and video
  • Coordinate the showing schedules with tenants or residents
  • Personally show the property
  • Explain all features and benefits
  • Watch over your personal belongings
  • Give showing feedback
  • Handle client questions
  • Communicate with all realtors
  • Help IanWatt Sell the Condo!
  • Organize closing schedule
  • Hand over keys to the new owners

One amazingly important role of your Client Concierge is the he or she will always personally show your property - we don't use a lockbox, we will never hand out keys for people (or other Realtors) to view the property themselves, and your home will never be left for strangers to roam around without direction. This will allow your home to be safe, shown in the best possible way, and to explain the unit, neighbourhood, building and amenities etcetera, so both the buyer and the buyer’s realtor can understand every benefit and merit of your condo.

Should you have further questions about our Client Concierge system, please don't hesitate to email info@CondoGo.com







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** The CongoGo.com Commission Savings are based on the IanWatt.ca Standard Commissions. There are no set industry standard commissions. See the CondoGo disclaimer for more information.